Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order at IvoryDeal
You have placed an order with IvoryDeal and want to know where your parcel is. This page is built for exactly that: track your order in a few seconds, without having to write to us. Enter your order number above, along with the email address or phone number you used at checkout, then click Track.
Tracking reads like a timeline. Order placed: your order is recorded, and a confirmation email usually reaches you within an hour of payment. Processing: we gather your items, check they match your order and pack them. In transit: the parcel has left our warehouse, and a shipping confirmation email sends you your tracking number, where one is available. Delivered: the parcel is in your hands. Until a carrier has been assigned, you will see "Carrier pending". That is perfectly normal while your order is being prepared.
Carefully chosen, and quality we stand behind
IvoryDeal is built around a simple idea: a world of first-rate selections. Instead of an endless catalogue, we offer a focused range across a handful of everyday categories: automotive, kids and toys, home and kitchen, tech and accessories, sports and outdoor activities. Our team brings together logistics and digital marketing, two skills that help us spot the right products and get them to you in good condition.
We choose our products with care and we prepare every order with care. If an item arrives damaged or not as described, contact us and we will put it right. And if an item is simply not right for you, our returns and refund policy explains what to do, in every country we deliver to.
Prepared with care before it ships
Before a parcel is sealed, we check that your order matches what you chose: the right item, the right quantity, the right variant. We then make sure it is packed to travel well, with care suited to the kind of product:
- Tech and accessories: the device is held firmly in its packaging, with the cables, chargers and manuals it should come with.
- Kids and toys: the pieces stay together and the original box is protected.
- Home and kitchen: lids and fragile parts are well cushioned.
- Automotive, sports and activities: accessories and fixings stay together in the parcel.
Then comes the packing: a box sized to the item and enough padding to survive what can be a long journey to your door. If, despite that care, anything arrives damaged or not as ordered, contact us and we will put it right.
Processing times and busy seasons
Normally, your order is prepared within one to two working days of confirmation, excluding weekends and public holidays. If you chose to pay on delivery, our team will call you the same day you order to confirm your order and agree the delivery day with you, so keep your phone close: that is what lets us ship without delay.
Some times of year call for a little more patience. Christmas and New Year, Ramadan and Eid al-Fitr, Eid al-Adha (Tabaski or Sallah, depending on where you live), back-to-school season and Black Friday all bring a rush of orders at once, for us and for the carriers. Preparation and transit can then take a few extra days. If you are buying a holiday gift, school supplies or something for the festivities, order early, then come back here to track your order: the status updates at every step.
Delivery, zone by zone
Delivery is free to Senegal and Côte d'Ivoire. Other countries pay the flat rate for their zone: 2,500 FCFA for the other WAEMU countries (free on orders over 50,000 FCFA), 4,000 FCFA for the CEMAC zone, Nigeria and Ghana, and 5,000 FCFA for the Democratic Republic of the Congo.
Once your parcel is with the carrier, delivery time depends on where you are. As a guide, for standard delivery:
- West Africa (WAEMU/UEMOA): 3 to 7 days
- Central Africa (CEMAC), Nigeria and Ghana: 5 to 10 days
- Democratic Republic of the Congo: 7 to 14 days
These are estimates, not a guaranteed date: weather, customs clearance, public holidays or the festive season can all add time. Any customs duties or import taxes charged by your country are your responsibility. If nobody is home when delivery is attempted, a card is left and two more delivery attempts are made before the parcel comes back to us. Rates, options and changing your address are all covered on our Delivery information page.
Your loyalty, rewarded
Every order also brings you closer to a reward. With the IvoryDeal Loyalty Club, your purchases earn points that you can turn into a discount on a future order. Share your referral link with friends and family and you receive 100 points each time one of them places a first order. Signing up takes just your email address, and your account then keeps all your orders in one place. The full details are on our Loyalty programme page.
Questions or problems: who to contact
A question about an order, an address or a delivery time? Write to us through our contact page or at support@ivorydeal.com, and include your order number: it helps us reply quickly and accurately.
If a problem persists, or you would like to make a formal complaint, follow our complaints procedure. Complaints sent to complaints@ivorydeal.com are usually resolved by our Contact Centre within 2 working days. When a case needs more time, we explain why and keep you informed at every stage.
Frequently asked questions
I have not received a tracking number yet. Is that normal?
Yes, while your order is still being processed. Your tracking number comes with the shipping confirmation email, sent when the parcel leaves our warehouse. Do check your spam or junk folder. If you still have no tracking information 48 hours after that email, write to us at support@ivorydeal.com.
Why can't the tracking form find my order?
Check that the number you entered matches your confirmation email exactly, and use the same email address or phone number you gave at checkout. A very recent order can take up to two hours to appear. If it still does not work, contact us with your order number.
My tracking has not moved for several days. What is happening?
The status updates each time the parcel is scanned. Between two steps, particularly at a border crossing or customs check, it can stay unchanged for a few days without anything being wrong. If nothing moves beyond the estimated delivery time for your zone, contact us and we will check with the carrier.
Can my order arrive in more than one parcel?
In most cases, your whole order is delivered together. Occasionally, though, a delayed item may be shipped separately. Tracking then shows each shipment on its own line, so you know exactly what is on its way.
I made a mistake in my delivery address. What should I do?
Contact us as soon as possible through the contact page with your order number. We can change the address as long as the order has not been prepared and is still in our warehouse. Once the parcel has left, a change can sometimes be arranged with the carrier, but this cannot be promised.
Will delivery take longer around Eid, Tabaski or Christmas?
It can. During festive seasons and sales, every step may take a little longer. Order early if you need your purchase by a particular date, and see our Delivery information page for current delivery times.
My item arrived damaged or is not what I ordered.
We are truly sorry. Email support@ivorydeal.com with your order number and, if you can, photos of the item and the packaging, and we will take it from there. Our return conditions are set out on the Returns and refunds page, and if our answer does not satisfy you, you can follow our complaints procedure.